Senior Account Manager

We're looking for a Senior Account Manager to join our Account Leadership team! The Senior Account Manager will gain a deep understanding of the client's business, foster the client/agency relationship and become an invaluable and reliable partner for clients.  

ABOUT THE GIG: 

Client Relationships

  • Build, manage and maintain effective working relationships with all client personnel who interface with the agency
  • Ensure that agency work meets or exceeds client’s and agency’s quality standards, is presented in a professional manner, is delivered in a timely fashion and is kept within the client’s budget
  • Become a recognized expert in the client’s business, including company business goals and objectives, products, markets, industry, distribution, etc.
  • Lead and manage other agency departments in developing situation analysis, strategic guides, SWOT analysis, positioning analysis, marketing communications objectives, strategies and tactics and other strategic planning documents as necessary and appropriate to each client
  • Develop clear, measurable goals and objectives for client programs and projects, as well as action plans for implementing strategies to measure the effectiveness of agency’s work
  • Build client confidence in the agency, manage client expectations, ensure that the client gets “no surprises” and ultimately accepts the agency’s strategic and creative work
  • Ensure that the agency avoids legal liability through proper claims substantiation and by confidential treatment of proprietary client information

Communication

  • Provide leadership to ensure all departments of the agency get written and verbal information and direction as needed to “get it right the first time” and to meet or exceed client’s quality, budget and delivery expectations
  • Maintain written records of all directions, work orders, recommendations, meetings, etc., which result in client decisions or approvals, particularly authorizations to proceed with chargeable services
  • Keep all members of account teams informed of client acceptance or objections to agency’s work
  • Keep supervisor current on issues that may affect the client-agency relationship, especially any problems or indications of dissatisfaction with agency performance that may affect ability to meet or exceed revenue quotas

Staff Management and Development

  • Help supervisor manage staff resources on accounts to ensure appropriate staffing level, coverage and capabilities in an efficient and effective manner
  • Support supervisor in the management and development of other account staff to meet the needs of the client, Periscope and the individual and ensure continued career growth
  • Support in the management and development of all Periscope staff through sharing of best practices, providing leadership, sharing expectations and problem solving
  • Look for new learning experiences for others, train them on new processes, businesses, technologies, thinking and ways of approaching a problem and find time to aid them in their development

Financial/Administrative

  • Review and approve proposals, estimates, job costs and invoices and credit memos and resolve any problems. Ensure that client receives adequate explanation for any unexpected billings
  • Take appropriate action to collect past due invoicing
  • Record and review chargeable time, expenses and all other records and reports consistent with agency policies and procedures
  • Adhere to Periscope policies and procedures as outlined in the Periscope Handbook
  • Maintain high level of professionalism in all internal and external communication, including e-mail, voicemail, correspondence, etc
  • Record expenses and billable time completely and accurately on a weekly basis
  • Perform other duties from time to time to meet the changing needs of the agency

SKILLS/EXPERIENCE 

  • Demonstrated ability to handle high stress situations with effective results
  • Strong client management, negotiation and troubleshooting skills
  • Proficient in Microsoft office software
  • Excellent attention to detail
  • Ability to deal with complex numerical situations
  • Excellent written and interpersonal communication skills
  • Creative problem solving and decision-making skills; excellent judgment
  • Strong leadership skills
  • 4+ years in marketing/marketing communications/advertising in agency or client organization (agency preferred), or equivalent
  • B.A. degree in business (marketing preferred), journalism or liberal arts with strong business curriculum
  • Ag experience preferred

EEO Employer

 

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